Wes was friendly, efficient, knowledgeable, and very neat. Many thanks for a great water heater replacement! The estimate procedure was also very easy, done entirely with emailed photos and follow-up phone conversations. The price was quite reasonable, and now our water heater is completely up to code. Our old unit was still under warrantee, and that was all taken care of by Barnett, with price reduction quoted in the estimate. A great company to do business with!